ZULLO COFFEE & LOAF — MYSTERY SHOPPER EVALUATION FORM

Full Name

Date and time

Month

Day

Year

Time

HoursMinutes

Zullo Coffee & Loaf Branch

Barista / Cashier Name

1. BEFORE ENTERING — FIRST IMPRESSION

Is the store entrance clean and visually attractive? Share your remarks

Is the Zullo signage clearly visible from a distance? Share your remarks

Is there an inviting aroma of coffee or pastries? Share your remarks

Are promo posters or new product ads visible? Share your remarks

Are staff visible and active behind the counter? Share your remarks

2. GREETING & INITIAL CONTACT

Were you greeted immediately (within 5 seconds)? Did staff offer assistance or menu explanation?

3. ORDERING PROCESS

What’s your best-selling drink or loaf?

Do staff recommend or upsell politely?

Was the order entered correctly in the POS?

Was the total accurate and receipt provided?

4. WAITING TIME & EFFICIENCY

Record waiting time (ideal: 3–5 mins). Were staff organized and orders accurate?

5. PRODUCT QUALITY EVALUATION

Taste (Share your remarks)

Temperature (Share your remarks)

Presentation (Share your remarks)

Portion Size (Share your remarks)

6. STAFF BEHAVIOR & SERVICE ATTITUDE

Were staff polite, attentive, and responsive? Observe interactions with other customers.

7. CLEANLINESS & AMBIENCE

Tables and Counters (Share your remarks)

Display Chiller (Share your remarks)

Utensil Area / Condiments (Share your remarks)

Lighting and Temperature

8. PAYMENT & EXIT EXPERIENCE

Was payment accurate, receipt given, and staff thanked you upon leaving?

9. FINAL SCORING SUMMARY

Store Appearance (Share your remarks)

Staff Greeting (Share your remarks)

Product Knowledge (Share your remarks)

Order Accuracy (Share your remarks)

Waiting Time (Share your remarks)

Product Taste (Share your remarks)

Cleanliness (Share your remarks)

Staff Courtesy (Share your remarks)

Overall Experience (Share your remarks)

Overall Remarks:

Please share your overall comments about your experience. You may include suggestions, compliments, or areas for improvement.

(Each evaluation above refers to your rating for service, product quality, and overall experience.)

File upload

Please upload a copy of your receipt as proof of visit or purchase. Max of 5 photos.

(Accepted formats: photo or PDF)