SCORING GUIDE
Description
Score
Excellent – Fully compliant, exceeds standards
5
Good – Meets most standards, minor issues only
4
Fair – Meets minimum standards, improvement needed
3
Poor – Multiple issues, retraining required
2
Critical – Major non-compliance, immediate correction required
1
FOLLOW-UP: REVIEW, CORRECTION & TRAINING
After each review, the District Director and Supervisor must revisit identified weak points and execute the following:
1. Correction Plan – Create an action plan addressing all areas rated 3 and below within 7 days.
2. Revisit Schedule – District Director will recheck the branch within 15 days to verify corrections.
3. Training Program – Baristas, Cashiers, or Supervisors involved will undergo targeted re-training (e.g., customer service, product consistency, upselling).
4. Documentation – All correction actions and re-training logs must be recorded and signed by both Supervisor and District Director.
5. Monitoring – Continuous performance monitoring through weekly check-ins until standards are sustained for 3 consecutive reviews.