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ZULLO COFFEE & LOAF — 3-POINT REVIEW SYSTEM WITH FOLLOW-UP & TRAINING PROTOCOL

Zullo Coffee & Loaf Branch

  1. BRAND INTEGRITY & OPERATIONS STANDARD

Focus: Maintain full alignment with Zullo’s brand system and franchise standards.

  1. Uniforms, grooming, and nameplates complete and neat

  1. Proper signage, menu boards, and visuals displayed

  1. Equipment cleanliness and maintenance logs complete

  1. Store cleanliness: kitchen, counter, storage, restroom

  1. Opening and closing procedures strictly followed

  1. Cash handling accuracy and POS reconciliation

  1. Sales reports and inventory updated on time

  1. Franchisee follows brand operating system, promo guidelines

  1. Local marketing activities approved and consistent

  1. Hygiene, sanitation, and safety standards compliant

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SCORING GUIDE

Description

Score

Excellent – Fully compliant, exceeds standards

5

Good – Meets most standards, minor issues only

4

Fair – Meets minimum standards, improvement needed

3

Poor – Multiple issues, retraining required

2

Critical – Major non-compliance, immediate correction required

1

Scoring guide

FOLLOW-UP: REVIEW, CORRECTION & TRAINING

After each review, the District Director and Supervisor must revisit identified weak points and execute the following:

1. Correction Plan – Create an action plan addressing all areas rated 3 and below within 7 days.

2. Revisit Schedule – District Director will recheck the branch within 15 days to verify corrections.

3. Training Program – Baristas, Cashiers, or Supervisors involved will undergo targeted re-training (e.g., customer service, product consistency, upselling).

4. Documentation – All correction actions and re-training logs must be recorded and signed by both Supervisor and District Director.

5. Monitoring – Continuous performance monitoring through weekly check-ins until standards are sustained for 3 consecutive reviews.

Follow up
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